RETURN POLICY

At Calea, we want you to love your purchases. While we do not offer refunds, we’re happy to provide store credit for eligible returns. Please note that we do not accept returns on body and perfume oils due to their personal nature. If your oil product arrives damaged or is lost during shipping, we will gladly send you a replacement at no additional cost.

For adornments and perfume oils, you can return the item in exchange for store credit. To be eligible for store credit, the item must be returned in its original condition and packaging. Customers are responsible for the cost of the return shipping label. Please ensure you include relevant information, such as your order number and contact details, inside the return package so we know who the return is from.

If you need assistance with a return or have any questions, please don’t hesitate to reach out to us at thisiscalea@gmail.com. We’re here to help and will do our best to make the process as smooth as possible.

SHIPPING POLICY

Once your order is shipped, we will send you an email with tracking information. It is the customer's responsibility to keep track of their shipment using the provided tracking number. Please ensure the shipping address entered at checkout is accurate, as we cannot be responsible for orders shipped to incorrect addresses.

In the event that an order is returned to us due to an incorrect address or failed delivery, customers will be responsible for any additional shipping fees required to resend the package.

If your package is lost or damaged during shipping, please contact us at thisiscalea@gmail.com with your order number and photos of any damaged items. We will work with you to ensure a replacement is sent out as soon as possible.

For international orders, it is important to check with your local postal service provider to track the package. While we strive to get your order to you safely, please be aware that circumstances beyond our control, such as postal delays, can sometimes occur.

MEDICAL DISCLAIMER

At Calea, we are committed to offering products that are crafted with care and high-quality ingredients. However, the information provided on our website is intended for general informational purposes only and should not be considered medical advice.

Please note that our products and the information we share are not designed to diagnose, treat, cure, or prevent any disease or health condition. If you have any concerns regarding the use of our products or their ingredients, we encourage you to consult with a healthcare professional before use, especially if you have allergies or sensitivities.

It is important to carefully review the ingredients listed on each product and to perform a patch test before use. To do this, apply a small amount of the product to a patch of skin and observe for any irritation or allergic reaction. If you experience any discomfort, discontinue use immediately and seek advice from a healthcare provider.

Calea is not liable for any adverse reactions that may occur as a result of using our products. Your safety is important to us, and we encourage responsible use of all items. By purchasing and using our products, you acknowledge that you are doing so at your own discretion and assume all risk.

The content on our website is meant to provide helpful insights but should never replace professional medical advice. If you have any health-related questions or concerns, we recommend speaking with a healthcare professional for proper guidance.